International Shipping & Import Fees

We want you to understand the cost of an international order before purchasing, so there are no surprises at delivery.

Who pays import fees?

For orders shipped outside the United States, the customer is responsible for all import duties, VAT, tariffs, customs charges, brokerage and clearance fees, destination-country taxes, and other charges assessed by the destination country or delivery carrier. These charges are not included in our product prices or shipping charges unless Hush Performance explicitly confirms otherwise in writing for your specific order.

Your shipping charge pays for transportation. It is not a quote for the total landed cost. Hush Performance does not set or control import assessments or carrier clearance fees, and does not receive fees you pay directly to customs, a postal service, or a delivery carrier. Any taxes or import charges expressly collected by us will be identified separately.

Before you order

Please check your country's import rules, restrictions, taxes, and carrier fees before purchasing. Contact your customs authority or carrier for an estimate. Charges may be due before customs release or final delivery. Customs processing and requests for information or payment can extend delivery times beyond the carrier's estimate.

Your acknowledgment

International customers are asked to acknowledge this policy in the cart. To keep your acknowledgment with your order, enter the following in the checkout “Notes or instructions” field:

I acknowledge the Hush Performance International Shipping & Import Fees policy v2026-11-13. I am responsible for import duties, VAT, customs charges, tariffs, brokerage fees, destination-country taxes and other destination import fees for this order unless Hush Performance explicitly agrees otherwise in writing.

If you miss that field, email [email protected] with your order number and acknowledgment. We may hold international shipments while we confirm these arrangements. An order receipt or a shipping notice alone is not evidence that you accepted the policy.

If charges are unpaid or a package is returned

Please respond promptly to genuine customs or carrier requests. Refusing import charges, failing to collect a shipment, or having a package returned because charges were unpaid does not automatically transfer those charges or the original shipping costs to Hush Performance, or automatically create a right to a refund. Contact us so we can review the shipment, any actual return or handling costs, our applicable return policy, and your legal rights before deciding the next steps.

We will explain any proposed charges or deductions and will not charge your payment method again without authorization. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

Need help deciding?

Contact us before ordering if you are unsure about international delivery or import costs. Any exception in which Hush Performance pays import fees must be agreed in writing for the specific order before shipment.

Policy version v2026-11-13. Applies prospectively; existing orders are reviewed individually.